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Posts from the ‘Uncategorized’ Category

Thank You Dedication Health!

Cheers for Children’s Health was a success thanks to our many sponsors and supporters.  A source of constant support is Dedication Health. Phil Sheridan, one of Dedication Health’s Founders, also happens to be one of the founders of Mobile Care Chicago. He still supports MCC patients, is on the board of MCC, and generously sponsors our clinics with his Dedication Health co-founder John E. Croghan, MD. Dedication Health is a concierge clinic located in northern Illinois that provides premium patient-tailored healthcare. With their board certified physicians, Dedication Health makes sure to eliminate the hassle and constraints of traditional patient-doctor relationships, and provide superb medical attention. Being an important organization in Illinois medicine, Dedication Health shares the desire to provide quality healthcare for people in need.

The help received was highly useful in the execution of the Cheers for Children’s Health fundraising event. However, Dedication Health’s 3-year sponsorship is helping our existing clinics continue to serve disinvested communities, even in such difficult times. It’s because of these contributions that we can continue caring for children all around the Chicagoland area. With this enormous help, reaching 10,000 patients by 2023 is a much more attainable goal. Thank you Dedication Health!

Mobile Care Chicago is an incredible organization providing medical and dental services to children around Chicago whose only commonality is they are all “children in need of services” that the existing healthcare system in our country has failed to provide. Every child deserves to be treated effectively, efficiently and with compassion – Mobile Care does just that for any child in need.- Philip Sheridan, MD

The results are in!

The results are in! Thanks to everyone that contributed to Cheers for Children’s health, we were able to raise $55,240! We couldn’t have done this without all of your support!

We’d also like to extend our gratitude to our generous sponsors, for making this event possible. Thank you to Arya Consulting Partners, Financial Renaissance, Signature Bank, Lopez & Company, Concord Group, Dedication Health, Revolution Brewing FLATS and AirAnswers

We can’t wait to see you all at our next event!

Food Allergy Awareness Week

Food allergies can cause some mysterious symptoms, including asthma symptoms. At MCC, food allergy tests have helped us figure out triggers for our patients, like Eve in our last post. Have you ever gotten a food allergy test?

Help us reach more kids with free asthma/allergy health services by attending our annual event at FLATS on June 9!

Register here: https://mobilecarechicago.app.neoncrm.com/np/clients/mobilecarechicago/eventRegistration.jsp?event=23

Asthma Van Patient Story!

Another great story from our very own Asthma Van! ❤️ Eve’s family struggled to understand the root of her allergic reactions, and saw themselves in dire emergency situations constantly. Thankfully after some investigating, and Dr. Pappalardo’s medical intuition, the cause was found and Eve has been able to avoid any extreme allergic reactions ever since! With parent’s collaboration and the MCC staff, all patients can live a life without the distraction of pain from a chronic health condition.

Make sure to register for Cheers for Children’s Health to learn more about what our program does and how you can help!

Register here: https://mobilecarechicago.app.neoncrm.com/np/clients/mobilecarechicago/eventRegistration.jsp?event=23

Patient Story from the Dental Van!

We’re excited to share a new Patient Story!

This time our story comes from the Dental Van, where our five year old patient Stella has shown great improvement in her oral health. Her parents learned some key information on their visits to the Dental Van and two years after that initial appointment she’s no longer dealing with cavities! We’re happy to see another family get the information they need to ensure a healthier lifestyle.

Help support our program and the families that receive treatment by sharing our mission with others, donating and coming to our event June 9th! Register Here.

Event Registration is LIVE.

We’re raising $5,000 to educate and empower 900 more families on Mobile Care clinics by our event on June 9th!! Can you help us reach our goal? 

We’ll be raising money to provide direct medical care to 10,000 families by 2023, and the money we raise through this campaign in particular will provide education to 900 families before our event on June 9!

I’m intrigued! How can I help Mobile Care reach 900 more patients with free life-changing medical treatment and health education? 
Luckily, the answer is simple (and fun!). Purchase tickets to attend our annual Cheers for Children’s Health Event by clicking here.Can’t make the event? You can also help us reach more patients by donating here.

Want to donate AND attend the event? Donate any amount and you’ll receive a registration code. Use the code to register before the event so we know you’re coming.

Tell me more about this fundraising event!  
Cheers for Children’s Health is our annual fundraising event. Admission includes drinks, food, and interactive games. Meet our board, our clinic staff, tour an MCC clinic, and enjoy the beautiful space FLATs has so kindly donated to us. The Duncan is an accessible, large outdoor space filled with lots of cozy seating. Cheers for Children’s Health is a family friendly event- feel free to bring your kids!

Okay I’m in! Where do I buy tickets again? 
Click here!! We can’t wait to see you on June 9th 🙂

We’ve added a new set of wheels to our team!

Over the last few months, we’ve had some great acquisitions for the Mobile Care workforce. One of these amazing additions is our Cargo Van! The Cargo Van is our latest vehicle to join the Mobile Family and it’s already had a complete MCC makeover! Thanks to Do Right Services our van looks fresh and ready to serve the Chicagoland community one school at a time. 

This addition gives us the flexibility to see dental patients inside the schools, as opposed to exclusively treating them in the van, which means expanding the overall scope of our dental program. More children deserve to have quality dental care, and the new Cargo Van will get that done!

#chicagononprofit #freehealthcare #freehealthservices #newdecal #portableclinic

Thank you Elizabeth!

Running multiple mobile clinics can be….complicated. The “mobile” aspect of our work effects everything: scheduling, staffing, what to do when a van needs maintenance, and more. Throw in a pandemic, a few brand new clinics, and chaos ensues. Luckily at MCC, Elizabeth Lemus, Asthma Program Manager, knows how to deal with it all while being kind and compassionate. But after 18 (!!) years, Elizabeth is stepping down from her role, and following a new endeavor – where we know she will flourish. We are VERY grateful that Elizabeth will still be helping us part time.

Elizabeth treats our patients and their families as her own, while always making sure they received quality care and attention (not to mention her Chilaquiles were to die for!) Even though she has not fully left Mobile Care, we will miss her every day at the office, where she would always lend a helping hand to whomever needed it. Thank you for your hard work and dedication to our mission Elizabeth.

Reach 10,000 Patients Annually Across All Programs: 3

In our Strategic Plan we stated that we’d increase patient capacity by 40%. Knowing the importance of this comes with understanding the lack of specialty care in some of the most at-risk neighborhoods throughout the greater Chicago area. By increasing our patient capacity, we are creating systems, programs and avenues to assist with closing the gap as it pertains to access to quality care, with the goal being to reduce health disparities, increase health equity and level the playing field in availability of care. In an effort to reach this goal, Mobile Care will continue with the tried and true method of adding new school sites as well as resurveying current school populations for new patients and further removing the barrier of location and transportation by permanently offering virtual visits as an option. We have also added additional services like physicals and immunizations, partnered with Howard Brown Health to meet the demands of COVID-19 testing and vaccinations in addition to performing HIV testing in partnership with Howard Brown Health. We’ve worked with PerfectVision to deliver no cost eye exams and glasses to kids and most recently we’ve partnered with UIC to address the opioid crisis. All of these efforts have greatly expanded our reach. Using some of the tactics above we are diligently working to bring our unique patient (for asthma) volume up to 1,200 by the close of the current fiscal year. When this is accomplished, more families across the Chicagoland area will have received high quality care to address various needs. Thousands of kids will have reduced their trips to the ER, hospital stays and school absences related to asthma/allergies and, hopefully, have a better quality of life. 

-Kamari Thompson, Director of Patient Services

Children with untreated chronic conditions experience increased school absenteeism and poorer performance in school compared to their peers. Children with untreated chronic conditions use expensive ERs and hospitals for medical care at triple the rate of other children. The vast majority of preventable emergency department visits among children, as well as negative health outcomes and cost, are being shouldered by economically disadvantaged parents who have children with chronic health conditions. This cannot be a reality we allow ourselves to accept. 

Mobile Care Chicago’s Board and staff are committed to maintaining healthcare access for the thousands of people who came to us for the first time during the pandemic, but doing so will mean substantially increasing our clinic capacity. I feel very fortunate to report that, thanks to our many individual and grantmaking supporters, this expansion is already well underway. We’ve dramatically expanded our clinic staff (from 13 staff in the first year of our Strategic Plan to 20 staff currently), and we’re going to be hiring more positions in 2022. Our ultimate goal is to serve over 10,000 children annually across all of our programs by the end of 2023. Just as important, however, is to use this opportunity to streamline our protocols and make it easier to scale beyond 10,000 children in the years beyond. There are tens of thousands of children in and around Chicago lacking necessary medical and dental care. As an organization nationally recognized for its ability to reach and effectively treat people in need, we must do everything possible to drive the health clinics people need to their neighborhoods quickly and consistently. I’m excited to implement our plan through 2023—I know many lives will be changed for the better because of this effort.

Matt Siemer, Executive Director

Create Open Booking for All Programs (patients can make their own appointments): 2

Patients currently make appointments on Mobile Care Chicago’s clinics in one of three ways: First, they can add their name to a school list when our clinic date is announced; second, they can call our Patient Services department and have the scheduling team manually add an appointment into the schedule; or third, they will get a call from Patient Services reminding them that they’re due back. Fielding calls, tracking due-backs in excel, and keeping separate lists for each school is, to understate the issue, cumbersome and opaque to our patients (and our partners). Yet each clinic we operate has its own unique rotation of community locations and its own rotation schedule, so most traditional online scheduling systems are overmatched by our 150+ clinic locations.

Through our Strategic Plan interviews, our patients asked us to think about the bigger picture: the role automation can play in patient outreach and empowerment. Parents may sign their child up to visit the Dental Van weeks before their child’s dental appointment, but they don’t receive an automated reminder the day before the Dental Van will be at their school. Asthma patients, by contrast, do receive regular reminders of their appointments, but if someone can no longer make their asthma appointment, their only option to modify their appointment is via phone call, something that can be hard for parents while they’re at work. A lack of automated reminders and web-based scheduling assistance may have been ok when MCC was managing 3,000 patient appointments annually over two clinics, but now involves head-spinning challenges for a Patient Services department that is coordinating five different clinics and facilitating almost 8,000 patient appointments annually.

Under the Strategic Plan, we will expand Mobile Care’s patient-facing communications and marketing ability, and add communication technology upgrades. Though we’ve done quite a lot of work in this area, the reason we score this a 2 out of 5 is because of the complexity of the challenge. We’ve determined that when it comes to open booking, we need to start with vetting new electronic health record databases (EHR’s), and through that process we hope that one of two things will happen: either we find an EHR that has an open booking function built into it, or the EHR is compatible with a scheduling system that functions almost like a customer relationship manager (or is a CRM). 

We’ve narrowed down our top EHR’s, and we’re talking with sales reps (everyone’s favorite job). From there, we will choose a few of the best EHR’s, demo them with our Patient Services team, and build out a universal scheduling framework so patients can be updated on their appointment times and make changes to their appointments. When open booking is implemented, patients will have many more tools to track and modify their appointments. Patient Services will have a less complex workflow and can scale to assist a higher volume of patients more easily, and MCC can confidently achieve its goal of expanding to 10,000 patients served by the end of 2023. 

-Rachel Lessing, Communications and Development Manager

Mobile Care Chicago